Legal & compliance

Grievance officer

If you have a complaint about InstaHelp's platform services, contact our grievance officer. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

24 hour acknowledgement
15 day resolution target
Written response provided

How we handle complaints

We take every grievance seriously. Here is what happens after you reach out.

  1. You lodge a complaint

    Submit the form below, email us, or message on WhatsApp with your name, contact details, and a clear description of the issue.

  2. We acknowledge receipt

    Our team confirms your complaint within 24 hours and assigns a reference number for tracking.

  3. We investigate

    We review your case, speak with relevant teams or providers where needed, and gather the facts.

  4. We respond in writing

    You receive a written outcome. Most complaints are resolved within 15 days of acknowledgement.

  • Your full name and phone number used at booking
  • Date of the service or transaction in question
  • A clear description of what went wrong
  • Any reference number, invoice, or screenshot you have

Lodge a complaint

Fill in the details below. Submitting opens your email app with the complaint pre-filled to send to our grievance desk.

Opens your email app addressed to mail@instahelp.in

For billing disputes, refunds, or data requests, these pages may also help.