IMPORTANT LEGAL NOTICE
By accessing,
browsing,
registering,
communicating,
submitting requests,
making payments,
or otherwise using the Platform,
users acknowledge that they have read,
understood,
and agreed to these legal terms and policies.
These policies are intended to be interpreted
in accordance with applicable Indian laws,
including the Digital Personal Data Protection Act, 2023,
the Information Technology Act, 2000,
and other applicable laws and regulations.
Last Updated: April 9, 2026
1. Nature of Platform & Commercial Intermediation Services
InstaHelp primarily operates as a technology-enabled:
- commercial intermediation platform,
- online marketplace and discovery platform,
- advertising and promotional platform,
- lead-generation and customer acquisition platform,
- communication facilitation system,
- business networking and visibility platform,
- administrative coordination platform,
- and technology infrastructure provider.
The Platform may facilitate,
support,
coordinate,
organize,
promote,
advertise,
route,
or enable:
- commercial introductions,
- customer inquiries,
- appointment coordination,
- business visibility,
- provider discovery,
- listing services,
- reviews and ratings,
- marketplace interactions,
- promotional campaigns,
- subscription systems,
- communication systems,
- or other lawful Class 35 aligned activities.
InstaHelp is NOT generally:
- a direct service provider,
- a contractor or subcontractor,
- a manpower supplier,
- a staffing agency,
- an employer of listed providers,
- or the operational executor of most third-party services.
2. Independent Third-Party Providers
Providers,
merchants,
agencies,
contractors,
professionals,
freelancers,
businesses,
and service partners listed,
promoted,
advertised,
recommended,
or discoverable through the Platform
are independent third parties.
Such providers are not generally:
- owned by InstaHelp,
- controlled by InstaHelp,
- managed by InstaHelp,
- employed by InstaHelp,
- or supervised operationally by InstaHelp.
Provider-specific terms,
pricing,
cancellation rules,
refund policies,
warranties,
service commitments,
timelines,
privacy practices,
and operational procedures
are determined solely by the respective provider.
Users are solely responsible for:
- reviewing provider terms and policies,
- conducting due diligence,
- verifying qualifications or licenses,
- evaluating suitability,
- and independently assessing risks.
3. Privacy Policy
InstaHelp may collect,
process,
store,
organize,
use,
and share information
reasonably necessary for:
- platform functionality,
- communication facilitation,
- customer support,
- lead routing,
- appointment coordination,
- commercial administration,
- fraud prevention,
- analytics and optimization,
- advertising and marketing,
- business operations,
- or legal compliance.
Information We May Collect
- name and contact details,
- email and phone number,
- city and location data,
- device and browser information,
- payment-related metadata,
- communication records,
- support requests,
- reviews, ratings, and uploaded content,
- cookies and analytics information.
Users acknowledge that information voluntarily shared
with independent third-party providers
may be independently processed
under such providers’ own policies and practices.
4. DPDP Rights & User Controls
Subject to applicable Indian laws,
users may have rights to:
- request access to certain personal data,
- request correction or updating of information,
- request deletion of information,
- withdraw consent where applicable,
- raise grievances relating to data processing.
Certain requests may be subject to:
- identity verification,
- security procedures,
- operational requirements,
- legal retention obligations,
- or dispute management requirements.
5. Payments, Refunds & Cancellation Policy
Payments on the Platform may relate to:
- platform access,
- commercial facilitation,
- consultation services,
- communication handling,
- administrative coordination,
- lead generation,
- marketplace functionality,
- or operational support.
Conversation & Consultation Charges
InstaHelp reserves the right to charge
up to INR 2,500 per conversation,
consultation,
inquiry,
support interaction,
administrative engagement,
or coordination request.
Introductory discounts,
promotional pricing,
subsidized access,
waived fees,
or reduced pricing
may be offered for certain initial interactions.
However,
where a user cancels,
abandons,
reverses,
disputes,
or fails to proceed after operational work has commenced,
InstaHelp reserves the right
to retain charges of up to INR 2,500
per conversation or engagement.
Third-Party Transactions
Refunds relating to independent third-party providers
remain subject to such providers’
own policies,
operational conditions,
and commercial terms.
InstaHelp does not generally guarantee refunds
for third-party services,
bookings,
purchases,
or provider disputes.
6. Limitation of Liability
To the maximum extent permitted by law,
InstaHelp and its affiliates,
directors,
employees,
advertisers,
partners,
contractors,
and technology providers
shall not be liable for:
- indirect or consequential losses,
- loss of profits or goodwill,
- service dissatisfaction,
- provider negligence or misconduct,
- fraud or criminal acts by third parties,
- injury, damages, or losses,
- pricing disputes,
- refund disputes,
- or operational failures of independent providers.
InstaHelp’s aggregate liability,
regardless of legal theory,
shall generally not exceed:
INR 2,000 OR the amount directly paid
by the user to InstaHelp
within the preceding 30 days,
whichever is lower.
7. No Duty To Monitor
InstaHelp has no obligation to:
- monitor providers continuously,
- inspect services,
- verify all statements or representations,
- supervise offline interactions,
- or investigate all user conduct.
Any moderation,
support,
onboarding,
verification,
or communication assistance
shall not create:
- a guarantee,
- agency relationship,
- legal duty,
- or assumption of liability.
8. Intellectual Property & Branding Notice
“InstaHelp”
and associated logos,
branding elements,
visual identifiers,
trade dress,
trademarks,
service marks,
or proprietary elements
may be used in connection with the Platform,
subject to applicable rights,
registrations,
claims,
protections,
or legal proceedings under relevant laws.
9. Modifications To Policies
InstaHelp may revise,
modify,
update,
replace,
suspend,
or discontinue portions of these policies
at any time without prior notice.
Continued use of the Platform
constitutes acceptance of revised policies.
10. Electronic Acceptance & Binding Consent
By accessing,
browsing,
registering,
communicating,
clicking acceptance buttons,
making payments,
submitting forms,
continuing platform usage,
interacting with providers,
or otherwise using the Platform,
users expressly acknowledge and agree that:
-
they have read,
understood,
and voluntarily accepted these policies;
-
electronic acceptance constitutes legally binding consent;
-
continued use of the Platform constitutes ongoing agreement;
-
users had adequate opportunity to review these policies before proceeding;
-
users are solely responsible for understanding the implications,
limitations,
risks,
and restrictions described herein.
Failure to read these policies,
failure to review provider terms,
or failure to understand platform limitations
shall not invalidate acceptance,
obligations,
waivers,
limitations,
disclaimers,
or user responsibilities.
11. No Reliance & Independent Decision Making
Users acknowledge that they independently evaluate,
verify,
and assess any provider,
listing,
business,
recommendation,
review,
communication,
advertisement,
service,
or information available through the Platform.
Users agree that they do not rely solely upon:
- search rankings,
- featured placement,
- advertisements,
- reviews or ratings,
- provider statements,
- visibility on the Platform,
- marketing material,
- recommendations,
- or communication facilitated through the Platform
as guarantees,
certifications,
warranties,
assurances,
endorsements,
or confirmations of quality,
legality,
reliability,
licensing,
safety,
credibility,
fitness,
or performance.
12. Assumption of Risk
Users voluntarily assume all risks associated with:
- interacting with third-party providers,
- offline meetings or services,
- communications outside the Platform,
- payments to providers,
- provider misconduct,
- pricing disputes,
- service dissatisfaction,
- delays or cancellations,
- personal injury,
- property damage,
- fraudulent conduct,
- or operational failures of third parties.
Users acknowledge that all interactions with independent providers
occur at the users’ own discretion,
judgment,
and risk.
13. Indemnity & User Responsibility
Users agree to defend,
indemnify,
and hold harmless InstaHelp,
its affiliates,
directors,
employees,
contractors,
technology providers,
advertisers,
licensors,
and partners
from and against:
- claims,
- losses,
- damages,
- penalties,
- liabilities,
- costs,
- legal proceedings,
- government actions,
- disputes,
- or expenses including legal fees
arising from:
- user conduct,
- provider disputes,
- policy violations,
- fraudulent activity,
- misuse of the Platform,
- violation of laws,
- or interactions with third-party providers.
14. Arbitration, Jurisdiction & Dispute Resolution
To the maximum extent permitted by law,
disputes arising from Platform usage
shall first be attempted to be resolved through good-faith discussions.
If unresolved,
disputes shall be subject to:
- binding arbitration,
- confidential proceedings,
- individual claims only,
- and exclusive jurisdiction in Bengaluru, Karnataka, India.
Users waive objections relating to jurisdiction,
venue,
inconvenience of forum,
or participation in representative,
collective,
or class-style proceedings,
to the extent legally permissible.
15. Force Majeure
InstaHelp shall not be liable for delays,
interruptions,
failures,
losses,
or inability to perform
arising from events beyond reasonable control,
including:
- internet failures,
- government actions,
- strikes,
- pandemics,
- cyberattacks,
- power failures,
- technical outages,
- provider failures,
- natural disasters,
- civil unrest,
- legal restrictions,
- banking disruptions,
- or telecommunications failures.
16. Platform Records & Evidence
Users acknowledge and agree that:
- electronic records,
- communication logs,
- timestamps,
- platform records,
- payment logs,
- support records,
- emails,
- system-generated records,
- and digital acceptance logs
maintained by InstaHelp
may be relied upon as evidence
in disputes,
investigations,
proceedings,
or enforcement actions,
subject to applicable laws.
17. Severability & Survival
If any provision of these policies
is held unenforceable,
invalid,
or unlawful,
remaining provisions shall continue
to remain enforceable
to the maximum extent permitted by law.
Liability limitations,
disclaimers,
indemnities,
payment obligations,
arbitration clauses,
intellectual property protections,
and operational protections
shall survive termination or discontinuation of Platform usage.