InstaHelp - Refund & Cancellation Policy

IMPORTANT NOTICE

InstaHelp primarily operates as a technology-enabled commercial intermediation, advertising, business facilitation, communication coordination, customer acquisition, and marketplace platform.

Fees charged by InstaHelp may relate to:

platform access,
commercial facilitation,
lead generation,
customer support,
communication handling,
administrative processing,
appointment coordination,
consultation and inquiry handling,
business discovery assistance,
or operational overheads.

1. General Refund Position

Unless expressly stated otherwise in writing, payments made to InstaHelp are generally:

non-refundable,
partially refundable,
or subject to administrative retention deductions.

This is because substantial operational, communication, coordination, administrative, technology, support, and commercial facilitation activities may commence immediately after a request, inquiry, booking, or payment is initiated.

2. Platform Conversation & Consultation Fees

InstaHelp reserves the right to charge platform conversation, consultation, coordination, inquiry handling, commercial facilitation, or administrative service fees of up to INR 2,500 per conversation, inquiry, request, support interaction, or coordination engagement.

Promotional Discounts

Certain users may receive temporary, introductory, promotional, subsidized, discounted, waived, or reduced pricing for their initial conversations, consultations, or interactions on the Platform.

Such discounts are discretionary, revocable, non-transferable, and may be modified or withdrawn at any time.

3. Cancellation & Retention Rights

If a user:

cancels a request,
abandons a conversation,
fails to proceed,
requests reversal after operational work has commenced,
or disputes charges after engagement has started,

InstaHelp reserves the right to retain, deduct, or recover applicable platform, consultation, coordination, communication, operational, administrative, and commercial facilitation charges.

The Platform may retain charges of up to INR 2,500 per conversation, request, inquiry, or interaction, even where discounted pricing, promotional credits, subsidies, offers, or reduced introductory pricing were initially provided.

4. Third-Party Services

InstaHelp is generally not the direct provider of most third-party goods or services listed, promoted, advertised, or discussed on the Platform.

Refunds relating to independent third-party providers may depend on:

provider policies,
merchant terms,
service conditions,
operational feasibility,
or applicable laws.

InstaHelp does not guarantee refunds for third-party transactions, services, bookings, or provider disputes.

5. Processing Timelines

Where refunds are approved, processing timelines may vary depending on:

payment gateway timelines,
banking systems,
verification requirements,
fraud checks,
provider coordination,
or operational reviews.

6. Fraud, Abuse & Chargebacks

InstaHelp reserves the right to:

deny refunds,
suspend accounts,
restrict access,
contest chargebacks,
retain records,
or initiate recovery actions

where fraud, misuse, abuse, repeated cancellations, suspicious activity, payment disputes, or bad-faith conduct is suspected.

7. Final Interpretation

To the maximum extent permitted by law, InstaHelp reserves reasonable discretion regarding:

refund eligibility,
administrative deductions,
commercial facilitation charges,
operational recovery costs,
platform fee retention,
and dispute handling procedures.

Independent Third-Party Providers & Separate Policies

InstaHelp primarily operates as a technology-enabled commercial intermediation, communication facilitation, advertising, promotional visibility, lead-generation, customer acquisition, marketplace, and business discovery platform.

Third-party providers, merchants, professionals, agencies, contractors, freelancers, businesses, and service partners listed, promoted, advertised, recommended, displayed, or discoverable through the Platform are independent entities and are not generally owned, operated, employed, controlled, supervised, or managed by InstaHelp.

Users acknowledge and agree that:

all third-party providers operate independently;
provider-specific terms, conditions, cancellation rules, pricing structures, warranties, service commitments, refund policies, privacy practices, delivery standards, timelines, operational procedures, and dispute policies are determined solely by the respective provider;
InstaHelp is not a party to most underlying service contracts, negotiations, or operational arrangements between users and providers;
users are solely responsible for reviewing, understanding, and accepting provider-specific terms and policies before proceeding;
any dispute, deficiency, delay, cancellation, misconduct, negligence, fraud, injury, damage, pricing disagreement, refund issue, service dissatisfaction, or legal claim arising from third-party services shall primarily remain between the user and the independent provider.

InstaHelp does not generally guarantee:

provider performance,
service quality,
refund eligibility,
pricing accuracy,
delivery timelines,
legal compliance,
insurance coverage,
licensing status,
or operational conduct of independent providers.

Any support, communication assistance, coordination, escalation, facilitation, mediation, or customer service provided by InstaHelp shall not be interpreted as:

acceptance of liability,
assumption of contractual obligations,
guarantee of outcomes,
creation of agency relationships,
or admission of responsibility for third-party conduct.

Refund & Cancellation Policy